Returns & Replacements Policy
At Caspian Furnitures, we stand by the quality of our craftsmanship; if your item arrives damaged or defective, we offer a hassle-free return or replacement within 7 days of delivery. Please ensure all original packaging is retained to facilitate a smooth collection process.
Initiate a Request
Log into your account and navigate to 'My Orders' to select the item you wish to return, or contact our support team with your order ID.
Quality Assessment
Upload clear photographs of the furniture, specifically highlighting any damage or defects, for our quality control team to review.
Schedule Pickup
Once approved, our logistics partners will coordinate a convenient time to collect the item from your doorstep at no additional cost.
Refund or Exchange
After the item reaches our warehouse and passes inspection, we will process your full refund or dispatch a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing